Refund policy

In addition to your legal rights, should you change your mind, we will happily provide an exchange or refund providing the following conditions are met:

  • The items with the original receipt are returned within 31 days of purchase. 
  • The item has not been used and is in its original condition as purchased, including all packaging with original tags and labels attached.


How to return purchases made online
Any online purchases need to be returned to:

Thorpe Park Online Shop Returns
Thorpe Park
Staines Road
Chertsey
KT16 8PN

You are responsible for the costs of returning items to us, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).

Please note: all returns or exchanges remain the responsibility of the purchaser until received by Thorpe Park Online Shop.


Merch bought at the park?
Please contact us at shop@thorpe-park.co.uk for help with merch you've bought on a visit to the park - products or sizes may sell out, so we may not be able to swap products like for like, but we'll work with you to come up with a resolution!


Refund Process
Provided the conditions in our return policy have been met, a refund will be processed using the original form of payment.

Please note that delivery costs will be excluded from the refund amount unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

During busy periods orders can take up to 7 working days to process Returns & Exchanges.


Exchanges
You can exchange your online order by posting it back to us along with a copy of your online receipt to our returns address above indicating the item you wish to exchange.

Exchanges are subject to stock availability. Please list alternative item(s) in case we have sold out of your first choice.

Standard delivery charges apply on re-delivery for online exchanges if sent back to the online returns address, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).

Please note: all returns or exchanges remain the responsibility of the purchaser until received by Thorpe Park.

Contact Details
If you need to contact the Online shop, please email shop@thorpe-park.co.uk. We aim to respond to enquiries within 72 hours, however at busy periods this may be a little longer - please stick with us!